Password won’t reset

[kosk8085]

This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”

[Timer]

@kosk8085 

close all browser and use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then  Reset Password

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically will see verification Success.

[benfatto]

Then you'll need to open a trouble ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can send a private message directly to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kosk8085]

Unfortunately that doesn’t work either. 

[will13am]

@kosk8085 , try using a different browser or incognito mode.  Cache and cookies sometimes gets in the way of things.