Password forgotten

[jamesweber]

forgot my password and I have a new email address and credit card info to correct in my account

[MrSpock · Accepted solution]

@jamesweber hi if you need an email change for your self serve account  

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[hTideGnow]

HI @jamesweber   you can no longer access My Account with your old email?

If you can access it, you can still login for now and change the credit card first.

Or if you still have access to your old email, you can try Forgot Password there

If you cannot reset it that way, open ticket with PM to change the email address and reset password at the same time:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then after you get the access back, you can update the Credit card by going into Payment page, click Manage My card and then use Replace this credit card to update the card info