Password Reset issue somewhat fixed

[NDesai]

Hey Community, 

I am informing you that the long due self-serve password reset issue has been fixed but not completely. I requested to reset the password by clicking on Forgot Password link at 10:40 AM and i received the email at 11:02 AM. The link stayed valid for about half and hour or so. 

It can be improve a bit by less delay to receive the email, but at least it now works without contacting mods via private message.

Thank you Booke_C and the PM team for finally fixing it. 

EDIT: Seems like this is a big YMMV. Hopefully they can figure out the permanent fix for this. 

EDIT2: Now, this fix has improved. My last 5 tries on 2 different accounts, i received the reset password link email before the link expires. So give it a try again see if it works for you. 

EDIT3: It has improved significantly. I successfully received the email within a min of requesting.

EDIT4: As of Feb 28th, i am not receiving emails on time. Looks like it broke again 😞

[lamsingkwong]

It's not fixed.  For forgotten pwd email.

[SD08]

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@NDesaiwrote:

EDIT4: As of Feb 28th, i am not receiving emails on time. Looks like it broke again 😞

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LOL the reset works when it feels like it.  It's like roulette, you have a significant chance of winning, but the odds always seem to be stacked against the customer.

[NDesai]

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@mimmowrote:

@NDesai  any other tidbits of good news that you might be able to share 🙂

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Sadly, it's been a very quite month. 

[mimmo]

yup got in in under a minute.  hopefully this is a sign of things to come.

@NDesai  any other tidbits of good news that you might be able to share 🙂

[SD08]

@NDesai

Yes, the password reset seems to be fixed now.  I tried it two times, ten minutes apart.  Both times, I received the reset e-mail within a minute, and the reset links worked.

Hopefully, it stays fixed and that will be one less thing that customers constantly need help with.

Thanks for the update.

[NDesai]

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@NDesaiwrote:

 @SD08 @mimmo Can you guys give this a try again see if you receive the link before it expires?

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It now has improved significantly. 5/5 tries, i received the email within a min 

Can you guys give it a try?

[NDesai]

@mimmo @SD08 Can you guys give this a try again see if you receive the link before it expires?

EDIT2: Now, this fix has improved. My last 5 tries on 2 different accounts, i received the reset password link email before the link expires. So give it a try again see if it works for you. 

[SD08]

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@NDesai wrote:

Hey Community, 

I am informing you that the long due self-serve password reset issue has been fixed but not completely. I requested to reset the password by clicking on Forgot Password link at 10:40 AM and i received the email at 11:02 AM. The link stayed valid for about half and hour or so. 

It can be improve a bit by less delay to receive the email, but at least it now works without contacting mods via private message.

Thank you Booke_C and the PM team for finally fixing it. 

EDIT: Seems like this is a big YMMV. Hopefully they can figure out the permanent fix for this. 

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Thanks for the updates, NDesai.

(Archiving this and subscribing to follow further developments on this issue.) 

[NDesai]

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@mimmowrote:

@NDesai had to try it. At 1 hour and 2 minutes for the email arrived. Time limit expired.

Maybe it only works for the first request of the day 🙂

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Still not email. Seems to be a hit and miss 😞

[NDesai]

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@mimmowrote:

@NDesai had to try it. At 1 hour and 2 minutes for the email arrived. Time limit expired.

Maybe it only works for the first request of the day 🙂

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Uhmm. I just requested again. Let's see how long it takes this time. 

[mimmo]

@NDesai had to try it. At 1 hour and 2 minutes for the email arrived. Time limit expired.

Maybe it only works for the first request of the day 🙂

[closng]

That's great news, good to see that Public Mobile is working on fixing towards fixing some of the bugs. 

Good start to the new year!

[will13am]

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@mimmo wrote:

@will13am I just use the same password eveywhere: Donotforget123!

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Just use password, even easier.

[mimmo]

@will13am I just use the same password eveywhere: Donotforget123!

[will13am]

This makes me want to be more forgetful and stop taking fish oil, lol.

[mimmo]

@NDesai hopefully it stays fixed. A month or so back I also received the reset password in time. But a couple days later it was again not  working.

[Lg85]

@NDesai

Thanks for the heads up!

Great to hear that the My Account password reset function is finally working! 🙂