Paid for subscription and SIM card but my CAT S22 phone isn't compatible

[Dmy]

Before I bought the CAT S22, I read that it should be compatible with Public Mobile, so I Paid for subscription and SIM card. But afterward I found out that my phone isn't on PM compatibility list. Is there a way to fix this? If not, can I cancel the subscription and get a refund?

[computergeek541]

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@Dmy wrote:

Thanks for the advice and the link to get a refund. My phone is brand new 2025 model and is supposed to run on 4G  LTE networks

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I wish you luck, but the official policy is no refunds.  Unless it was Public Mobile that gave the false information to lead you to believe that device would work well, I wouldn't expect a refund.  It is the Cat S22 Flip that you have? That's actually a fairly old model.

[slusagm]

@Dmy 

Since Telus is the parent company, if Telus says incompatible, then there is no chance it will work on Koodo and PM

Please note that some members are using this phone now on PM network, using data on 4G and 5G and voice on 3G.  I anticipate that data will continue to work, but since the phone is not on PM's VoLTE whitelist, so it will stop working once 3G is decommissioned.  PM has started decommissioning 3G in Manitoba.  The rest of the country will still have 3G for another year or two year.  So, if you are not in Manitoba and  want to keep using the phone for now on PM network, it should be fine. But be aware that you will need another device sooner or later

[Dmy]

Hi there,

When you said, "both Telus and PM VoLTD checkers asy it is an incompatible device" does that mean that it would not work on any other Telus subsidiary like Koodo?

[slusagm]

@hairbag1 

although it can be used for data and voice on 3G, but both Telus and PM VoLTE checkers say it is an incompatible device

[hairbag1]

@Dmy 

it depends on Public Mobile recognizing the Cat22 as an acceptable VoLTE devise...I see others who say these aren't on the VoLTE list.  Use this link to review issue with VoLTE with a devise checker at the bottom of the page. 

https://www.publicmobile.ca/en/get-help/articles/volte

[slusagm]

if they agree to provide the refund, of course they will cancel your subscription immediately

if you actually want to port out your number, port back where it was, you will have to ask them how to proceed if they agree to issue refund

but putting the refund part aside, if you need the phone number back, PM account must be active.  Then you setup an account with another provider and request porting.  You need to provide them PM account number. 

[Dmy]

Thanks. I clicked on the link and asked for a refund. Will they then cancel my subscription?

[Dmy]

Thanks for the advice and the link to get a refund. My phone is brand new 2025 model and is supposed to run on 4G  LTE networks

[slusagm]

@Dmy 

CAT S22 will work with PM for now. Data will work no matter what, for voice will only work on 3G network now.  It is not on the PM's own VoLTE whitelist and it likely won't be in the future too

So, you can try asking PM for refund as you don't have a compatible device to be used here

[hairbag1]

@Dmy 

if you're sure it won't work on Public Mobile network, just message Customer Support to request a refund. Use this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...the issue is the Cat22 is not going to work using VoLTE. You need a newer cell that has 4G LTE at least. Use that devise checker to confirm.