11-10-2024 11:52 AM - last edited on 11-30-2024 01:13 PM by Dunkman
Hi there! Could the support agent help me out with getting my PUK number since my SIM is locked? Thank you!
Solved! Go to Solution.
11-10-2024 12:00 PM
@Dyrroz
You will need to contact a CS_Agent to give you the PUK for your SIM. Click on Chatbot and type in Submit a Ticket or Contact Agent.
If you have a Samsung phone, there is a PUK on your phone and you will need to contact Samsung for help.
11-10-2024 11:54 AM
What is the exact message showing? There are different unlocked codes.
If you SIM card is locked because you forgot the password, you will need to contact customer service agent:
Send a ticket via the chatbot to customer service agent (CSA) via link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If that does not work,
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
