PUK Code required to unlock phone

[dhunter45]

Good Morning,

My son's phone has a message PUK code required and the phone is locked.

Sadly, there is no way to talk to a human about obtaining the code.

A call to the automated service does not provide that option.

Any other options to obtain the PUK code?

Thanks in advance,

[LitlLdy]

@nomaE , @dhunter45 that chat is for “ONLINE ACTIVATION ASSISTANCE”

[dhunter45]

Thank-you .

Will give it a spin

[dhunter45]

Thanks,

Looks like live chat is only available from 11am-8pm

[softech]

---

@dhunter45 wrote:

Hello ,

Yes the message is as follows...

Enter PUK

Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.

A call to Public Mobile yields no option to obtain the PUK code..

---

@dhunter45 

Ok, this is a sim card lock message.  Please open ticket with support:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[dhunter45]

Hello ,

Yes the message is as follows...

Enter PUK

Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.

A call to Public Mobile yields no option to obtain the PUK code..

[softech]

@dhunter45 

is it unlock the phone or unlock the sim card?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open a ticket with PM Support using this direct link:               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (PM would not be able to help with this) 

[nomaE]

You could try to going to the shop and try pressing chat now to get to a real person.

[dhunter45]

The SIM card was from Public mobile.

The phone is an Apple Iphone.

[softech]

@dhunter45   if you didn't get the phone from PM or Telus, PM cannot help you to unlock phone

Phones can ONLY be unlocked by the provider you got it from originally.  So, try to reach out to the old provider instead.