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PROBLEM WITH PLAN - MODERATORS PLEASE ASSIST

koralfenton
Great Neighbour / Super Voisin

Hi, I work in a kiosk in Walmart, a customer came in to get the $30 promo plan. Nowhere did it say that the plan was province wide calling only. I did not activate the customer myself so I'm not sure what the plan paper itself said.

This customer needs to be able to call Alberta, what are her options?\

She's understandably very upset by this as she was under the assumption with the promo sign, that "unlimited calling" meant Canada wide. 

 

Thank you. 

2 REPLIES 2

koralfenton
Great Neighbour / Super Voisin

How would she go about changing her plan to canada wide? 

 

Nevermind, I reread your reply. Sorry!!

NDesai
Oracle
Oracle

Either change the plan to Canada-wide talk by contacting mod team or purchase a long distance add-on (200min for $8 or 400min for $15).

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