PLZ HELP

[sakorol911]

please i need help i have the sim already, when i went online to activate it i did all the steps,

and even the payment went throu, but now i cant open my account says no account on this email. plus my sim is not working,

i mean the money is gone, but nothing i got in return

[sakorol911]

thank u i send the message now. have a good day

[Jb456 · Accepted solution]

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@sakorol911 wrote:

how do i select submit a ticket, this bot is just spammin man

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Link below to private message moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[sakorol911]

how do i select submit a ticket, this bot is just spammin man

[Jb456]

Did you create a self serve account?

Clear history/cookies open a fresh browser and go to link below to try and create one.

https://selfserve.publicmobile.ca/

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.    If you still have problems then submit a ticket by clicking on the question mark on the bottom right.