Overpayment for Plan

[clairedalli]

Hi my plan is supposed to be $20 a month because I got a 50% off promo for 24 months. My auto renew wasn’t active so now it shows I owe $40 dollars for next month. Can you please assist with this? Thank you 

[hTideGnow]

hi @clairedalli 

it is just some system glitch, and you need PM support agent to fix that

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage