Overpaid

[vyphung0308]

Hi,

I registered 50/ month on 24th September and this is the second month I use. I also registered automatic top- up. 

I don't understand why I am charged $45,20 

Thank you

[PAULRANG18]

They are working on systemic issues regarding rewards at this time so you should see any rewards owing when they're done.

[popping]

@vyphung0308 

PM charged you $38 on your renewal date.

$38 x 13 % tax = $42.94.

PM did not gave you $2 autopay during renewal.  PM is aware of the issue and is fixing it.  Expect to receive your $2 autopay reward soon.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

[LovesToPM]

New issue started yesterday and today.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

PM is already aware. Your reward is coming.

[srlawren · Accepted solution]

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@vyphung0308 wrote:

Hi,

I don't understand why I am charged $45,20 

Thank you

---

@vyphung0308 please read this, it explains your issue:  https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

You did not receive the $2 Autopay discount, which would have brought your plan down to $38 + tax, or the $42.94 you were expecting.