Overpaid

[seyed101]

Hi

I have just toped up my account but i over paid $13 could you credit me back?

Thanks

[Acekiller]

Given that this is a prepay company, I am sceptical that they will give you any refund. But do let us know the result!

[srlawren]

@seyed101 generally, Public Mobile does not give any refunds, and any overpayment would remain on your account and used on your next renewal, like @Mana mentioned.  (More on Available Funds balances.)  

However, given that you overpaid a lot, you will need to reach out to the @CS_Agent and ask them if they can make an exception for you.  You can do that like so:  You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

• PM account email address
• PM phone number
• Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

[Mana]

@seyed101  please send a private message to @CS_Agent and they will be able to help you out.

In your message to them please include:

- Explaination of your issue

- your account number
- your phone number

[seyed101]

Sorry i over paid $130 more

[seyed101]

hi

I am short with money i can not pay so much for the month. Could you lease credit me back the overpaid amount?

[Mana]

@seyed101 Your money is not gone anywhere, it is saved with your account. 

You can simply use it next time you pay your bill at the next billing date (the amount due at the next billing date would be $13 less than your usual total).