08-25-2025 12:30 PM - last edited on 08-25-2025 05:37 PM by computergeek541
Got charged for a top up I didn’t ask for
edited by computergeek541: changed category label as this discussion isn't related to add-ons
09-02-2025 12:49 PM
self solution removed
09-02-2025 09:24 AM
Everything is good. I figured it out. Thanx for the help
08-25-2025 01:30 PM
@Odd
Automatic Top-up just before renewal date is for AutoPay.
If you want not to go by AutoPay (Subscribe) then disable the Subscribe button when you login to your account.
08-25-2025 12:49 PM
hi @Odd
first login My Account and check Payment history to confirm. Check if the charge shows there and what kind of charge is that
if you need PM support agent to clarify, submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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