Other

[georgec]

• Where is my summary email showing the QR code for Esim purchased? The online message said I am suppose to get one after purchase?

[georgec]

Note, FYI. PM Esim QR code does not install or activate on 3rd party ADD-ON Esim programs!

[slusagm]

did you use the Public Mobile app to activate the account?  if you used the app, you don't need the QR code.  The app already installed the esim for you.

Can you check your phone's Sim Manager first? or check Settings-> Celluar on iPhone.  Check if a Public Mobile esim is there.

[Sansan]

Ok if its not there,  use the chatbot to create a ticket. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you have difficulty use the next link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[georgec]

I did, nothing.

[Sansan]

Did you check your spam or junk folder?

If its not there use the orange bubble lower right to submit a ticket to cs agents for assistance.