Order cancel before my sim is shipped

[Z24pride]

I placed an online order for a plan and sim. 2 days later I find a better plan with a different provider and now want to cancel the sim etc. Can't get an agent or any way to contact customer service...? Any ideas how to proceed?

[Z24pride]

Thanks for the quick response. I sent a pm to CS

[hTideGnow]

hi @Z24pride 

if you are still waiting for sim card, then activation was not done, PM support can help to cancel and provide refund.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage