Only get 13GB data of 40GB Subscription，Data service stopped！

[JYZ]

I have a 40GB data Subscription , but only get 13GB data displayed in "View Usage History",  it said "40 GB Used .. 0 MB Left"

Date/Time	Usage Type	Duration/Data Usage
Oct 08, 2023 03:44	Data	0.01 MB
Oct 08, 2023 00:06	Data	160.93 MB
Oct 07, 2023 00:06	Data	3.03 MB
Oct 06, 2023 00:38	Data	46.28 MB
Oct 05, 2023 00:22	Data	354.10 MB
Oct 04, 2023 02:17	Data	0.21 MB
Oct 04, 2023 00:46	Data	187.41 MB
Oct 03, 2023 08:39	Data	0.18 MB
Oct 03, 2023 08:02	Data	259.98 MB
Oct 02, 2023 00:14	Data	0.00 MB
Oct 02, 2023 00:27	Data	1.33 MB
Oct 01, 2023 05:27	Data	0.09 MB
Oct 01, 2023 00:00	Data	925.98 MB
Sep 30, 2023 00:27	Data	6.80 MB
Sep 30, 2023 00:06	Data	1.85 GB
Sep 29, 2023 00:01	Data	1.68 GB
Sep 29, 2023 00:55	Data	6.77 MB
Sep 28, 2023 00:51	Data	5.35 MB
Sep 28, 2023 00:19	Data	1.09 GB
Sep 27, 2023 00:31	Data	0.00 MB
Sep 27, 2023 00:06	Data	5.85 MB
Sep 26, 2023 00:25	Data	1.62 MB
Sep 26, 2023 00:27	Data	769.88 MB
Sep 25, 2023 00:26	Data	2.26 MB
Sep 25, 2023 00:00	Data	1.19 GB
Sep 24, 2023 00:31	Data	0.00 MB
Sep 24, 2023 00:26	Data	5.69 MB
Sep 23, 2023 00:24	Data	5.52 MB
Sep 23, 2023 00:43	Data	664.08 MB
Sep 22, 2023 00:46	Data	6.48 MB
Sep 22, 2023 00:03	Data	0.00 MB
Sep 21, 2023 00:01	Data	0.00 MB
Sep 21, 2023 00:48	Data	7.16 MB
Sep 20, 2023 01:03	Data	4.35 MB
Sep 20, 2023 00:21	Data	635.97 MB
Sep 19, 2023 00:03	Data	3.88 MB
Sep 19, 2023 00:00	Data	1.62 GB
Sep 18, 2023 00:24	Data	0.00 MB
Sep 18, 2023 02:24	Data	8.17 MB
Sep 17, 2023 11:11	Data	0.04 MB
Sep 17, 2023 00:20	Data	593.16 MB
Sep 16, 2023 00:11	Data	0.75 MB
Sep 16, 2023 00:20	Data	0.00 MB
Sep 15, 2023 00:29	Data	6.14 MB
Sep 15, 2023 00:18	Data	1.84 GB

[Razor100]

PM data usage statistics are often time delayed. Is it possible you have used data that is not yet reflected in your PM on line account? Consider comparing the PM stats to your device stats.  Depending on your device  it would be under something like Settings -> Connections -> Data Usage -> Mobile data usage.

If your device data stats shows less than 40GB for the billing period consider creating a support ticket.

As a precaution against  surprise data overages consider setting a data limit and warning on your device. Settings -> Connections -> Data Usage -> Mobile data usage -> Billing Cycle and data warning

Hope this helps.

[computergeek541]

---

@JYZ wrote:

I have a 40GB data Subscription , but only get 13GB data displayed in "View Usage History",  it said "40 GB Used .. 0 MB Left"

Date/Time	Usage Type	Duration/Data Usage
Oct 08, 2023 03:44	Data	0.01 MB
Oct 08, 2023 00:06	Data	160.93 MB
Oct 07, 2023 00:06	Data	3.03 MB
Oct 06, 2023 00:38	Data	46.28 MB
Oct 05, 2023 00:22	Data	354.10 MB
Oct 04, 2023 02:17	Data	0.21 MB
Oct 04, 2023 00:46	Data	187.41 MB
Oct 03, 2023 08:39	Data	0.18 MB
Oct 03, 2023 08:02	Data	259.98 MB
Oct 02, 2023 00:14	Data	0.00 MB
Oct 02, 2023 00:27	Data	1.33 MB
Oct 01, 2023 05:27	Data	0.09 MB
Oct 01, 2023 00:00	Data	925.98 MB
Sep 30, 2023 00:27	Data	6.80 MB
Sep 30, 2023 00:06	Data	1.85 GB
Sep 29, 2023 00:01	Data	1.68 GB
Sep 29, 2023 00:55	Data	6.77 MB
Sep 28, 2023 00:51	Data	5.35 MB
Sep 28, 2023 00:19	Data	1.09 GB
Sep 27, 2023 00:31	Data	0.00 MB
Sep 27, 2023 00:06	Data	5.85 MB
Sep 26, 2023 00:25	Data	1.62 MB
Sep 26, 2023 00:27	Data	769.88 MB
Sep 25, 2023 00:26	Data	2.26 MB
Sep 25, 2023 00:00	Data	1.19 GB
Sep 24, 2023 00:31	Data	0.00 MB
Sep 24, 2023 00:26	Data	5.69 MB
Sep 23, 2023 00:24	Data	5.52 MB
Sep 23, 2023 00:43	Data	664.08 MB
Sep 22, 2023 00:46	Data	6.48 MB
Sep 22, 2023 00:03	Data	0.00 MB
Sep 21, 2023 00:01	Data	0.00 MB
Sep 21, 2023 00:48	Data	7.16 MB
Sep 20, 2023 01:03	Data	4.35 MB
Sep 20, 2023 00:21	Data	635.97 MB
Sep 19, 2023 00:03	Data	3.88 MB
Sep 19, 2023 00:00	Data	1.62 GB
Sep 18, 2023 00:24	Data	0.00 MB
Sep 18, 2023 02:24	Data	8.17 MB
Sep 17, 2023 11:11	Data	0.04 MB
Sep 17, 2023 00:20	Data	593.16 MB
Sep 16, 2023 00:11	Data	0.75 MB
Sep 16, 2023 00:20	Data	0.00 MB
Sep 15, 2023 00:29	Data	6.14 MB
Sep 15, 2023 00:18	Data	1.84 GB

---

The numbers in the log aren't provided in real time. This would be an indication that a large amount was use in the past day.