(Please Don't merge this with the response of Dave, Just leave it in discussion)
We have been all under a lot of mental stress about the mess that happened. But that showed a lot of new stuff that I personnaly was not aware of before or underestimating.
- A phone company without a phone number works and had good plans, but the results of that is an informed online community that is very aware of their rights, and is able of coordinated response as well as continually following and knowing their stuff.
- Major hikes to force a move from pre-paid to post paid is not well seen and very bad especially if your target is most (if not the big majority ) of your core subscribers, just for the sole purpose of raising ARPU. Maybe most people ignored the previous prices hikes because there was the call center excuse, but the last move was just bad.
- Public mobile just lost the major thing they had, REPUTATION , it went downhill, it is unfortunate that it took hundreds (if not thousands of complaints to the CCTS to have a response)
- With all respect to who ever is running PM, @Dave_M and others :the following statements could not be wrong -er- "After sending out an offer to select customers" You mean everyone with the promo not just select, "we have always been proud of our transparency, and of our commitment to our customers" Unfortunately, I will go ahead and say at least for this last mess,this statement was completely incorrect, it took 100+ pages in both the community and major sites like RFD to even make a statement. PM is entirely online, an announcement should have been made not leave it out there for speculations and just force us to accept the status quo .
- " While all good things must come to an end at some point – that point is not today." Whether it is 10$ increase per month or just 1$ people will still complaint and speak online. It is really unfortunate that it needed a shock and big NO, STOP to send the message.
While I can comment on every sentence it was used in the letter, I would like to apologize to mods since I believe all of this mess is out of their hands and they have no control over this situation. Thank you mods for your great work, and I apologize on behalf of some angry costumers, you should have never been the target of complaints.
Also a little note to fellow Oracles : I am sorry for the mess you have been involved in, big thanks to @Luddite, and @ShawnC13 , @will13am, @SD08, @kav2001c and the others sorry for not naming all .
If Oracles are not getting the full info and not getting heard, then what is the point if all of this.
And as our good friend @will13am says: Only be loyal to your wallet, no loyalty to any brand" whether that is a phone company or telecom company.
While I stopped recommending PM a while ago, I have more reason now to not even mention them, but I also acknowledge that direct staff aka: Mods, Oracles and other community members were top notch and are of great help and top quality.
