On Autopay, But says I do not have an active plan

[SaraE]

Hi,

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part. 

Thanks,

Sara

[SaraE]

Thanks for the tip. I will try contacting. 

[Lieux · Accepted solution]

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@GTA  a écrit :

Hi

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.

Not sure whom shall I contact?

thanks

sa

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Sorry for you it can happened...you can reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. The waiting time is few hours to 2 days..

[GTA]

Hi

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.

Not sure whom shall I contact?

thanks

sa

[SaraE]

No it's not working. I can't make/receive calls and messages. 

[Dunkgirl]

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@SaraE wrote:

Hi,

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part. 

Thanks,

Sara

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@SaraE  Is your phone working? If it is, just ignore the message.