Same issue here after being asked by 611 to login to 'make an update to ensure uninterrupted service' - My balance is 0, I'm on automatic payment and I have not changed anything nor do I intend to change anything in my plan - but yet I have to waste 1/2 h for nothing dealing with security barriers simply to 'login to make an update' that I do not need.
So I tried all my browsers but none would work, so after asking for a new password be sent (who remembers something one never uses), I tried from the phone and despite the fact it's 9 years old, lo and behold, it worked. What a relief!
I despise excessive security - I simply can't stand the aggravations, life is too short. I've abandoned a few services over the years because they were too much of a hassle to deal with. And since there is no customer service on public mobile, although the actual service works great, if it weren't for the good folks here who helped me when I first got here last year, I wouldn't even have been able to register for this service, and I've been using computers since before the days of DOS. If that's not an indictment on how dysfunctional 'security' is on public mobile's website, I don't know what is.
If there is a major problem in the tech sector in the past 5 to 10 years that no one has looked at, it's 'security'. Every. Single. Hassle. has its root cause in EXCESSIVE SECURITY and the paranoia that is sold to the public. I never had any issues before security was such a thing and users enjoyed many more freedoms and were much more productive than they are today.
Just saying - thanks for not dismissing this as mere rant instead of a legitimate usability issue. As for the cryptic 611 message, NO IDEA what I'm supposed to do except to login (which I did) . No details were given. I'll post the message in search to see what I can come up with.
