04-22-2022 06:44 PM
Hello!
I just transferred my number from another provider and activated my service with Public. I can received SMS messages but any calls go directly to the answering machine.
Should I wait longer or should a moderator give me a hand?
Many thanks,
Bisu
Solved! Go to Solution.
04-22-2022 08:19 PM
As long as you confirmed to the text with YES with the old SIM in your phone that you are porting over to PM.
Reboot your phone by powering off then power back on.
If you didn’t reply to the text, you will need to contact a CS_Agent to restart the porting process.
04-22-2022 07:42 PM
If you did everything as required for porting, I would wait few more hours for it to complete. If you did it today, check tomorrow morning.
If you can receive SMS on your PORTed number which now should be with PM that would mean porting progresses as expected.
Calls will be processed last.
Try calling somebody and ask them what number they see. Is it your 'old' - ported number or not?
04-22-2022 07:09 PM - edited 04-22-2022 07:11 PM
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
edit: after porting to another provider ensure to restart your phone.
I would also recommend performing a reset network settings on your device
04-22-2022 07:06 PM
The last thing to be complete with the port is incoming calls. If you just did and followed the steps laid out in the activation page and your old account was in good standing/answered yes to the text etc then it could be working pretty soon, if not within a couple hours you may want to contact a CSA and make sure you completed your port and it isn't stuck along the way somewhere
04-22-2022 06:45 PM
Did you leave the old sim in to confirm the text within 90 minutes?