Number transfer

[Kaylay101605]

On Monday I did a phone number transfer from Fido.

everything worked and my number was removed from Fido account.

now today 2 days later I received a text saying the number transfer could not work because it’s no longer active with the old provider. 

I can not log into my account because it’s connected to my old number so I can’t get the security code.

what can I do? I called the old provider and they said every thing shows completed on their end and the number now belongs to public mobile. I am so frustrated 

[hTideGnow]

HI @Kaylay101605 

i don't think the account was successfully transferred

But PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage