Number transfer

[culturaltang]

I’ve authorized transfer number from Roger but public mobile keeps sending message stating they didn’t receive the authorization response

[softech]

@culturaltang 

There is a number to call to talk to live support,  they can confirm the porting status or re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@culturaltang 

You are to get a text from Rogers with the Rogers SIM in your phone. Also your Rogers account must be active to receive the text so don’t cancel your account with them.

If you didn’t receive the text confirming you are porting over to PM. You need to contact Rogers to have them resend the text.

If you did reply to the text with YES then you need to contact a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437