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Number transfer

Glenn416
Great Neighbour / Super Voisin

It's been 5hrs and my old phone number has not been transferred yet, is this normal?

3 REPLIES 3

@Glenn416 

Did you leave tge old SIM in your phone for the SMS text from you old carrier to reply with YES?

There is a 90 minute window for you to reply so you missed it.

You will need to pm a CS_Agent to have your old carrier resend the text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Glenn416
Great Neighbour / Super Voisin

I never got the text.

golfball
Deputy Mayor / Adjoint au Maire

Did you allow the number transfer via text message?

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