Number transfer issue.

[Judyxiong]

I tried to transfer my number from Bell to Public Mobile.  Somehow, the transfer didn’t go well . Now my bell has been disconnected. My SIM card with the public mobile is still not working. I have submitted ticket at 4 pm.  Hopefully it will be resolved soon 

[Judyxiong]

Thank you so much for the link you have provided.  I sent message to the agent.  Thanks a million. 

[Judyxiong]

Now I can call outside using the phone.  But can’t receive any call. Thank you so much for your kind message. 

[softech · Accepted solution]

@Judyxiong if the sim cannot even connect to PM network, it is a sim provisioning issue.  Please engage support by direct message :

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there