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[RyanGould]

I recently purchased an eSIM, but I never received a confirmation email. The chatbot was not helpful.

What can I do?

[hairbag1]

@RyanGould 

you must download the Public Mobile app to your cell, then create your account (if you haven't already)...then you can buy your esim. If all goes well, it should be sent toy you for activation via your email address.