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Number transfer issue

Hitman1974
Great Neighbour / Super Voisin

Hi

U want my number transferred, I did what I was supposed to said yes to text from Bell however number didn't port, got a temporary number that I don't want can anyone help with number transfer 

3 REPLIES 3

slusagm
Mayor / Maire

You would not get a temporary phone number unless the porting request was over 30 days and expired.  Has it been over 30 days yet?  It it has been 30 days , you will have to check if your Bell line is still active and re-submit a new request 

Up2NoGood
Great Citizen / Super Citoyen

That's odd. The fact that you received the approval text from Bell would suggest you probably included all the correct information (including the phone number you wanted to port). Are you using an ESIM of SIM Card? I would have a look at your cellular settings and maybe try rebooting your phone. If that doesn't work then you will probably need to have Public Mobile customer support have a look. You can create a ticket with them through their Expert Messaging system https://expert-messaging.publicmobile.ca/guest/chat/

Hitman1974
Great Neighbour / Super Voisin

I want*