Number transfer issue

[Speaks44]

I received message welcome to public mobile. please restart phone to complete activation. after restart no network. 

Also received a message you have created a pin keep safe. but have not created or received a pin. 

[Speaks44]

We have connection, thank you and look forward to being on the team. 

[Speaks44]

i also have the phone connected to wifi hotspot on my work phone so it has internet. 

[Speaks44]

google pixel phone, so we on same page.

[Speaks44]

it does not show me a PM sim, only has telus sim. Where do i get the new sim number to add ?

[slusagm]

esim can be confusing, you might want someone to help

basically go to Sim Manager, disable old esim.  If iPhone, goto Settings -> Cellular and toggle off "Turn on this line"

to turn on PM esim, enable it on Sim Manager.  if iPhone, go to Settings-> Cullular and toggle ON " Turn on this line" and change the label to Primary 

then Reboot phone and Reset network settings

[Speaks44]

doing e-sim, and very new to this method. do i just continue to wait a bit? and reboot again ? not sure how to disable old esim ?

[Speaks44]

Yes i did that and received the email noting cancelation 

[Speaks44]

Also submit a ticket will not allow me to complete the ticket. All areas filled and complete but submit button is still locked out. 

[slusagm]

you got a text from the old provider and you replied yes?  you need to do that to approve the port 

if you replied, wait an hour, remove the old sim or disable old esim, and enable PM sim and Reboot phone and reset network settings.  See if it works