Number transfer issue

[ckoues]

Hello,

I got a plan with public mobile over two weeks ago and I requested my number to be transferred from my previous provider Rogers.Unfortunately it wasn’t done, I just noticed today that I have been assigned a new public mobile phone number. Could you please guide on what to do next as I don’t want to change my previous phone number 

Thank you

[softech]

@ckoues 

if only 2 weeks, the porting request is still pending.  Please call the team I sent you and they can provide you the update and re-trigger the process if needed

[ckoues]

Thank you for your reply. Yes it was only two weeks. 

[ckoues]

Thank you for getting back to me and for your advice. How do we submit the desk ticket? When I tried to do that it linked me to the community chat.

Thank you

[TedWei]

i had the same issue, the port failed because I used my phone IMEI for porting from the options instead of using the account number from Rogers. Submit a help desk ticket and give them your Rogers account ID and they can help you redo the port successfully.

[softech]

@ckoues PM will only assign new number if the porting request is over a month, as it will void any pending request after 30 days. You sure it was only 2 weeks and not  over 30 days?

There is a number to call to talk to live support,  they can re-trigger the process for you if less than. 30 days.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed