@lionrockhk
if it has been over a month, the original porting request would have been expired already
You can certainly re-request, but make sure
- the number with the old account is still active
- you still have the old provider sim card or eSIM and can still receive calls and texts. You need that because your old provider will send you a text and you need to reply Yes to your old provider
If you have both above ready, you can login to your My Account using a browser, then go to Profile > Transfer phone number and enter the old provider information. Once request, insert your old physical sim card and enable your old provider eSIM. Wait for your old provider to send you a porting authorization text to your old sim and reply Yes within 90 mins to approve the port.
