Number transfer ( Port- in) error with IMEI

[Yeshwanth]

I attempted to transfer my Lucky Mobile number during Public Mobile eSIM activation. Since I could not find my Lucky Mobile account number at the time, I entered my phone’s IMEI instead. The eSIM activated successfully and outgoing calls work, but I cannot receive incoming calls or SMS. My Lucky Mobile physical SIM is still active on the same number, and I did not receive any port-out confirmation message. After searching a lot in Lucky Mobile website, I got my account number ( it's as if they don't want customers to find their account number). I need help urgently because my lucky mobile plan will be ending tonight. 

[Yeshwanth]

Thanks

[CSA_PM · Accepted solution]

Hello @ Yeshwanth,.

You can access your Public Mobile online account and send another port request and provide the old service provider account number.

[Yeshwanth]

I did, still waiting for reply. If you can help me with number to contact or something else it would be really helpful because my old provider plan is ending tonight. Thanks 

[computergeek541]

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@Yeshwanth wrote:

I attempted to transfer my Lucky Mobile number during Public Mobile eSIM activation. Since I could not find my Lucky Mobile account number at the time, I entered my phone’s IMEI instead. The eSIM activated successfully and outgoing calls work, but I cannot receive incoming calls or SMS. My Lucky Mobile physical SIM is still active on the same number, and I did not receive any port-out confirmation message. After searching a lot in Lucky Mobile website, I got my account number ( it's as if they don't want customers to find their account number). I need help urgently because my lucky mobile plan will be ending tonight. 

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Please contact Public Mobile to have the porting information updated.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437