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Number porting

ARW66
Great Neighbour / Super Voisin

I requested my old number to be ported from Bell last week. The number shows on my profile page as my current phone number but the temporary PM number is still on my e Sim. If I swith the temporary number off I only have SOS call. If I try and transfer again it states the number is not available.

 

Any ideas to fix.

2 REPLIES 2


@ARW66 wrote:

I requested my old number to be ported from Bell last week. The number shows on my profile page as my current phone number but the temporary PM number is still on my e Sim. If I swith the temporary number off I only have SOS call. If I try and transfer again it states the number is not available.

 

Any ideas to fix.


The tempoary number was removed from your account as soon as number porting was requested.  Please use the chatbot to open a ticket for contacting a customer support agent.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@ARW66  check sim manger in phone settings and ensure the PM eSIM is enabled /primary and reboot the phone . If still no luck submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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