@qxk970517 wrote:
I tried to transfer my number couple days ago but I still can't receive calls/texts or get any mobile data. The signal was full but all service was unavailable. Need help as soon as possible!
The ability to use data is unrelated to number porting. That's like an APN device setting issue. For that issue, you can start by comparing your device's settings to the ones in the following link: https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone
As for receiving calls and text messages, is the number coming from another wireless carrier or a landline/VoIP company? If it's coming from another wireless carrier, there would have been a text message that you needed to respond to (the old carrier's SIM card would have to be in thone phone).
If your number is coming from another wirelss carrier, a couple of days is much too long, and that means that porting has failed. You will need to get Public Mobile to look in this. To do that, you will need use the chatbot to open a ticket and ask for the help a Public Mobile customer support agent. That's done by opening the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
