Number not porting - no help from Support

[omarr]

Greetings Public Mobile community.

I tried activating a SIM with Public Mobile while porting a number from Fido (yes, my bill is paid - I supplied my account #, name and IMEI). Gave me an error on activation, tried the SIM; nothign works. My account details don't work with that email (login/password), tried re-registering but it keeps flagging my SIM # now as invalid? (red box) so I'm out at least $5 for that SIM. I created a ticket 24 hours ago, PM'd multiple Community mods, Tweeted em. No response!

I just signed up with a SECOND SIM on a Public Mobile given number with a new email. Successfully signed up...then I tried porting my old Fido number through self-serve and still no luck! Can anyone give me some guidance? Or direct me how to get some help. I don't want to enter another billing cycle with Fido!

[omarr]

Nothing works. Call, text, data on first SIM do NOT work. Asks me to login to the network - no bueno.

[Ryo]

Hey, sorry to hear about this. Hopefully someone will get out to assist you soon enough. 

But some basic questions, what happens when you try to use the first SIM? I had a similar issue, and it actually partially activated for me.

I've been waiting for my porting issue for over a week now. 8 Days and counting for me.

Hopefully they've taken time to triage some of the backlog of requests and get help out to those who need it quicker.