Number disconnected

[Mamun]

My friend went abroad and he is stuck now.  His public phone number got disconnected as he couldn’t recharge. Now how could he keep his number active while he’s still abroad? He needs this number when he comes back. Thanks.

[Triguy]

They could suspend the account for up to 90 days but need to make a payment before 90 days are up.  Another option is they could change to the $15 plan.

[Staliger]

@Mamun Why he couldn't recharge? He has access to self-service account and his card, right? He can login and pay manually, suspend account for 89 days, then, unsuspend, pay, and suspend again for another 89 days and so on until he comes back to Canada.

[geopublic]

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@Mamun wrote:

My friend went abroad and he is stuck now.  His public phone number got disconnected as he couldn’t recharge. Now how could he keep his number active while he’s still abroad? He needs this number when he comes back. Thanks.

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@Mamun  If his account has been suspended for more than 90 days then his account has been deleted and cannot be re-activated. He will have to start as a new client when he gets back.

If it's been less than 90 days then if he has a credit card on file he can make payment by accessing his selfserve account or by dialing 1-855-4PUBLIC from his location.

If it does not have a credit card on file he can purchase a voucher online and add it  by dialing the number above. Online vouchers can be purchased from below.

1. Xoom
2. Recharge
3. Ding

Hope this helps!

[iliketotalk · Accepted solution]

@Mamun hello he will need to go into his self-serve account to make a payment  pick the lowest plan possible which is $15 and reactivate his account then he can let it slide for another 90 days afterward if it’s suspended again he can keep doing it until he gets back if it has been more than 90 days already it’s too late his account  has been deactivated

[gblackma]

Sorry @Mamun if its been more than 90, then the account is closed and your friend has to start over with a new sim and email account.

Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Stay safe