make sure you removed the old provider sim card or disable the old provider eSIM.
Then check to see if Public Mobile sim is already enabled, and if you have iPhone or Pixel, check if the label is set to Primary
then Reboot phone and Reset network settings and test again
If issue persists, You will need Public Mobile to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
(User Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.)
PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )
