Number Transfer

[KH8]

I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. 

How do I get public mobile to send my old provider a transfer request so that they can text me?

[dust2dust]

Or get another sim from the old provider and apply it to your old account and have it in a phone and then call the porting number provided and have the port request re-triggered.

You might be able to do a verbal confirmation with the old provider too. But that's up to them to allow.

[BKNS27]

Then the porting can’t be completed unless your old carrier is Telus or Koodo.

You will need to pick a new number then.

[KH8]

I don't have the old SIM

[BKNS27]

@KH8 

Just put back your old SIM and see if you got the text if you are within the 90 minute window.

If not, contact a CS_Agent by creating a ticket on SIMon Chatbot below or private message them on envelope icon above to restart the porting process.

[Handy1 · Accepted solution]

@KH8  You porting into pm and missed the confirmation text ? If so I’ll send you number for porting team