Number Transfer

[Prabh0020]

Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.

[wtfi]

Even giving them authorization "Yes" reply text. It doesn't work. You need to be able to log into your account. Had the same trouble porting to PCmobile on Bell the other day. It was only a matter of luck, I was using a friends antique laptop, I would try to log into my account and by some odd miracle it worked and I was able to give PCmobile support agent the PM account number they needed.

But I have many other phones on PM. Thought I licked the log in problem then ran into a new problem, each account must have its own email to log in, well I forgot for this one what the email is. Tried everything to get support here but can't. Now they seem to be completely ignoring me and also now, the employee lost the phone. 

What I learned about the log in page is you can change your password without the email with the OTP but if you click "forgot email" give it your number, it will send a email to your forgotten email.

[Phil_Adelphus]

@Prabh0020   Is your PM sim back in your phone?   If not, put it back in your phone and ask Rogers to re-send the port request to PM so that you get the text to authorize the transfer.  If that doesn't work send a private message to PM customer support to see if they will authorize the port verbally.  Use this link then watch your community inbox for an agent to reply (envelope icon top right or tap your avatar for Messages)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Prabh0020]

It wasn’t actually activated when they sent the first request. I activated the number and after that their initial requests cannot be canceled right now, was just on a call with rogers customer service for an hour.

[abtest]

@Prabh0020- Since you are transferring to Rogers, is your PM account still active?  It needs to be.  Also, you must leave your PM SIM in your phone, so that you can answer/authorize PM to allow the transfer.