Number Transfer Stuck (from Chat-R)

[GG1271]

Hello I transferred my phone number from Chatr and received a number transfer text to which I replied “YES” but the phone number hasn’t transferred. 

I also noticed that my Public account states my transferred number online but my phone doesn’t recognize it (there’s no number associated with my public e-sim) 

please advise 

[softech]

@GG1271 

is your Chatr sim still working?

what you can do is to remove your Chatr sim card , or if disable the Chatr eSIM.  Then make sure PM sim is set as Primary and enabled.  Reset network settings after a device reboot and test to see if you can make and receive calls

if the PM eSIM still does not work, Check with PM agent.  There is a number to call to talk to live support,  they can providing you the porting update.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.