did you reply Yes to the porting authorization text from the old provider ?
if you did, did you remove the old provider sim/esim and enable PM sim and set as Primary?
It sounds like the porting was not done. There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them
But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
