Number Transfer Failed

[OlegNL]

Hi Trying to do a new activation and number transfer from Virgin Mobile and th3 last step tells me that the subscripion did not activate. Please help as im in the middle of activating.

[hTideGnow · Accepted solution]

hi @OlegNL 

try reboot the phone and relogin the app and see if it can complete the activation that way

Also, are you activating physical sim or eSIM? did you try putting the sim in the phone and see if it connects to PM?

but if same, ask PM support agent to check what was wrong with the activation and confirm the porting, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

it is more related with activation than transfer at this porint.

please contact PM and ask them to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage