IPHONE 17 PRO ESIM ISSUE

[Ajjul]

Hi I was activating a new line of flash sale. I got the esim but it was stuck in activating for quite a long time. AFTER 30 mins the sim was activated but it is not working only showing SOS , tried restarting the phone still not solved any idea ? I had submitted ticket but it's been more than 24 hours no help from anyone. I guess without a customer support or a physical store it is tough to work with.

[hTideGnow]

hi @Ajjul 

so, the Public Mobile eSIM is there? 

make sure you remove old carrier sim card, disable old carrier esim.  Then enable PM esim, and change the label of the eSIM to Primary

then Reboot phone and click Reset network settings and it will work

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Ajjul]

I am a new customer who activated a new line on sunday. I have been attempting to activate this line since the promotion period, but due to severe system delays and technical errors o I was unable to complete the process until now.

I submitted a ticket on Sunday Afternoon Still no response. I mean how can you run a company like this.

I activated a line on the sunday of Jan 25th where I was able to get the esim for Iphone17 pro which got stuck in activating for quite a long time and now it is sos three days till no response nothing . Is this company like this ??

[hTideGnow]

hi @Ajjul 

message them again

it should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

[Sansan]

Looks like agents might be on Saturdays messages now so you should be soon.

[Ajjul]

Hi, I already did thank you so much.
Still my issue was not solved.

No agent has reached me it is been more than 24 hours

[hTideGnow]

hi @Ajjul 

try remove the old carrier sim card and disable old carrier esim

With PM esim , enable it and set as Primary.  Then Reboot phone and Reset network settings again

if same, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage