04-01-2026 10:51 AM
Hi I'm wondering if there is a customer service phone number if you dont have any plans with public mobile yet.
04-01-2026 11:43 AM
@Nicolas12
the Community Forum is where you should pose your questions to start...we can usually help before Customer Support gets to it. Give us an idea of your concern and we can suggest or direct.
04-01-2026 10:53 AM
hi @Nicolas12
PM has an online support only model.
So, if you have any issue with plan, you still need to submit ticket, but via private message. So, you will submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
no number to call, but you can open ticket
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
