Not registered on network

[Lvinnes]

My cell is not connected the error messages are either. Not registered on network or no sim card

[softech]

@Lvinnes   did you just join PM?  try to reseat the sim card (power down the phone, take sim out for a minute before you put it back and power up).  Or better, try the sim card on another phone

if that does not work still, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[will13am]

@Lvinnes , it sounds like you might have a phone failure on your hands.  If the phone cannot read the SIM card, there is no way it can register on the network.