01-31-2024 05:42 PM
I'm unable to place or receive calls today, I just discovered this in the past hour so not sure how long this has been going on. Incoming calls go to voicemail, outgoing calls result in the notification 'Not registered on network.'
I'm on a monthly plan and I have not encountered this issue before.
Solved! Go to Solution.
01-31-2024 06:23 PM
These are good suggestions. The issue was resolved with a power down/restart, I can't believe I didn't just start with that in the first place. New problem, I guess I assumed the worst. Thank you, I appreciate the support from this community!
01-31-2024 05:45 PM
did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status
If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment
If it shows active,
iPhone: Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check
Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Pixel: Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check
Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE
Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.