Not receiving calls

[gmgreen96]

Hello, I can call out but I cannot receive calls?

[harleylover2017]

Can i get that number to im having the exact same problem

[esjliv]

@gmgreen96  - try to :

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings

[Outdoorsman]

@gmgreen96 Hi did you just transfer in your number if so did you get the text asking to Port your number you must reply yes within 90 minutes or your port will fail

[softech · Accepted solution]

@gmgreen96   did you just activate and requested porting into PM?

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins.  Sound like you missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed