@JeffreyLIving wrote:I expect interaction with a senior Telus representative on a permanent solution to this problem, I will not engage with chatter or talk that goes nowhere.
@JeffreyLIving I fear your expectations are misaligned with the service you have purchased. Public Mobile is the low-cost, self-service 3rd tier brand of Telus' family.
@JeffreyLIving wrote:I am pissed off and frustrated as I have been told by five friends/colleagues my phone is not working, how many more is this happening too that I am unaware of?
@JeffreyLIving definitely understand the frustration! What brand and model of phone are you using? I used to have that trouble with my old 1st gen Moto X phone a lot. I've rarely had any reports of people unable to reach me on the phones that replaced it (first OnePlus 3, now OnePlus 5T), though I've heard a couple of times that the call went right to my voicemail.
One thing you could try changing is you're phone's preferred network type. Calls on PM (and any network that isn't using VoLTE) are handled by the 3G network. For an incoming phone, the phone has to switch down from 4G LTE to 3G UMTS to take the call. I've seen people mention here that sometimes a phone can't do this quick enough to respond to the incoming call request, and it gets routed to voicemail instead. You could try forcing your phone to stay on 3G, which is usually called WCDMA or UMTS or HSPA. If you're not sure, please post the options that show up in the preferred network type setting on your phone, similar to this:
