Not getting network, still showing SOS

[Guru0001]

Hi everyone, 6 hours ago , i transferred my landline telus nunber to public mobile but still facing problem, didn’t get any network yet what should i do, i did everything like switching off the phone, on flight mode and reaet the setting but problem still remained 

[CS_Agent]

Hi there!

How are you today? My name is Vlad and I just wanted to check if you still need our help. If the conversation is left unanswered for 24h, the system will automatically close it, however, if you need any assistance, our chatbot is available 24/7.  
 
Respectfully,
Vlad
Public Mobile CS_Agent

[hTideGnow]

hi @Guru0001 

make sure your Telus sim is removed, or disable the Telus eSIM

then check and make sure PM sim is enabled, and set as Primary.  Then Reboot your phone and click Reset network settings, and try again

if same, ask PM agent to check and they will help, you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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