Not getting any points from referral code

[Jay1999]

Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus points for the refer a friend program and have only been getting points from paying my own phone bill. Any help would be greatly appreciated. 

[softech]

@Jay1999 if you are on the legacy program, you will see the $1 in the My Rewards portal ( https://myrewards.publicmobile.ca/en/ ) within a week after your friend activated.   But if you are on the old rewards system, it might take couple more days before you see a 1 Public point increase in the My Rewards portal ( https://myrewards.publicmobile.ca/en/ ) 

[Jay1999]

Yes I just checked out her account she has the $10 bonus but on my account I still have not received any reward points for the referral but thank you so much for the reply and help. 

[Handy1]

@Jay1999  You would need to get your mom to contact support to make sure the code was applied correctly . Did she get the one time $10 credit in her available funds do you know ? But here’s the link she should use to contact  support

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437