Not able to use data

[aj2004]

Hello,

I changed my plan in November and up til now I haven't been able to use any of my data. Any ideas what I could do to remedy this?

Thank you

[softech]

@aj2004 

to update Carrier Profile:

Tap Settings > General > About. Follow the onscreen instructions to install your carrier update

Also, Please make sure you update your iOS as well

[aj2004]

I have an iPhone 14. How do I update the carrier profile?

[HALIMACS · Accepted solution]

@aj2004 

Ensure:

1. data toggled on
2. no data limiter is set on device
3. ensure data allotment hasn't been exceeded 
4. try your PM SIM card in another available device to see if data functions.
5. if all above and other suggestion doesn't get you going, contact a customer support agent

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[softech]

@aj2004 

Android or iPhone? Brand and model?

iPhone: Update Carrier profile first, then Try Reset network settings, try changing your network to 4G/LTE and test

Android, Try Reset All networks.   Try changing the network mode to 4G or LTE.