Not able to transfer number

[pwu8282727]

hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to call help 

[BKNS27]

@pwu8282727 

Did you leave the PM SIM or the Freedom SIM in your phone while waiting for the text?

Is your PM account Active?

[esjliv]

@pwu8282727 - if your public mobile account still active? If not, you will need to make a manual payment to reactivate it (best to change to the $15 plan first, if not already, to save $'s), then contact freedom to make the port request again.

[Timer]

@pwu8282727 

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

if you will need the help of a Customer Support Agent > Chatbot

or contact PM support team by private message > CS_Agent  

[cellphoneuser1]

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@pwu8282727 wrote:

hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to call help 

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Only Freedom can help.  Freedom needs to resend the request.