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Not Receiving Calls and data not working

tacchan
Good Citizen / Bon Citoyen

Hello

 

I just signed up with Public Mobile and I am not able to receive calls and data is not working. I am however able to make calls out.

I entered the correct APN.

 

How long will it take to successfully port my phone from Freedom Mobile and be able to receive calls and use the data?

 

Thanks

Trevor

26 REPLIES 26

Defender
Good Citizen / Bon Citoyen

Did you get my message above.  Factory reset seems to fix the problem.  We should find a moderator to let us know why this is the case.

 

Simi
Good Citizen / Bon Citoyen

Is there any other option than a reset? I have already used my phone for the 9 months.

 

I thought my data was just finished so I wasnt expecting to use it, but I should still be able to make phone calls?

 

I am also able to use sms still.

@Simi

You would get better visibility with your post if you created a new topic/question.

 

Which plan do you have presently?  Did you buy add on? What does your self service account display as plan?  Check your usage?

 

More information would help clarify your problem.  Thanks. 

Simi
Good Citizen / Bon Citoyen

I created a new topic like you suggested and posted the answers to the questions.

 

Here is a link

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-and-Calling-no-longer-working/m-...

CS_Agent
Customer Support Agent

Hi @Defender,

 

We've responded to your PM. Please check your inbox!

 

Cheers,

 

Syed

LuzM
Great Neighbour / Super Voisin

Can you call me


@LuzM wrote:

Can you call me


There is no calling support here.

What problems are you having? We might be able to figure it out for you.